Terms of Service

CarryCollect is operated by CarryCollect, LLC, an Ohio limited liability company (“CarryCollect,” “we,” “us”). We run a platform for collectors to vault, display, certify, trade, and purchase physical art collectibles.

We are not a financial institution, investment adviser, or licensed appraiser. Except for the Diamond Guarantee described in Section 14, certification levels are informational opinions, not guarantees of value.

You must be at least 18 years old to hold an account or make a purchase. By creating an account you confirm that you are 18 or older. You are responsible for keeping your login credentials secure. Do not share your account.

You agree to provide accurate information, including a valid shipping address before purchasing physical pieces and your legal name where we need it for shipping labels or tax reporting. If you represent a business or artist, you agree you have the authority to bind that entity to these Terms.

We may suspend or close accounts that violate these Terms, abuse the platform, or pose a risk to other collectors. If your account closes, Section 8 explains what happens to your Reserve balances and Section 4 explains how pieces in our custody are returned to you.

Your Vault is your private collection record. The Registry is the shared, community-edited catalog of known pieces. You retain ownership of any photos, notes, or provenance details you upload. By posting them, you grant CarryCollect a worldwide, royalty-free license to host, display, and use that content to operate and promote the service.

If you make a piece public in the Registry, your handle is recorded as its holder. That attribution is permanent: the Registry will continue to show the last known public holder of a piece even if you later seal it or close your account. Final sale prices on the platform are public and feed our comparable-value data.

Catalog corrections contributed by collectors are welcomed and rewarded through Carry Score. Submitted corrections are reviewed before acceptance and, once accepted, become part of the Registry.

Minting an on-chain certificate for a piece requires Gold Certification (Section 14).

Pieces you acquire on CarryCollect may be held in our custody before shipping. Custody is a convenience window, not indefinite storage. At the base tier there is no custody window: your piece ships with the next weekly shipment after any applicable sell-back period ends. Earned tiers hold longer (currently 7 to 45 days, rising with your Carry Tier), Founders Circle members receive the next tier's window (up to a Founders-only 60 days at the highest tiers), and Charter members receive 3 additional days.

When your custody window ends, the piece auto-ships to your address on file and standard shipping charges apply. We require a valid shipping address before you buy a physical piece, and we may ask you to re-confirm an address that has not been used in six months.

We are a custodian of your pieces while they are in our care, and we insure them as described in Section 18. We are not a bank, warehouse operator for hire, or fiduciary, and we do not offer perpetual storage.

The Exchange allows collectors to buy and sell physical pieces at a stated asking price. CarryCollect acts as an intermediary and facilitator. We are not the seller of collector-listed pieces unless explicitly noted (pieces sold by CarryCollect itself are identified as such).

When a piece sells, the buyer’s payment is held by our payment processor and released to the seller after delivery is confirmed. If the piece you sell is already in CarryCollect custody, we ship it to the buyer directly.

Buyers are responsible for reviewing listings, including condition photos and edition details, before purchase. All purchases of collector-listed pieces are final once delivery is confirmed, except as provided in Section 18 (damage in transit) or required by law.

CarryCollect does not currently offer a managed consignment program. If we introduce one, it will be governed by a separate written consignment agreement.

Sellers are responsible for the accuracy of their listings, including condition, edition size and numbering, signature status, medium, year, and provenance. For limited-edition prints and multiples, the edition information you provide is furnished to buyers as a written disclosure, and several states treat stated edition sizes as an express warranty. Do not guess: if you do not know, say so in the listing.

Sellers must ship sold pieces promptly with the packaging standards we publish, or use CarryCollect custody shipping where available.

If your sales through CarryCollect reach the thresholds of the federal INFORM Consumers Act (currently 200 or more sales totaling $5,000 or more in a 12-month period), you agree to provide, and keep current, the bank account, government identification, tax identification, and contact information the law requires us to collect and verify. High-volume sellers above the statutory revenue threshold consent to the disclosure of seller identity information on their listings as the law requires. We will suspend sellers who do not provide required information.

Sellers receive payouts through our payment processor, Stripe, and must complete Stripe’s identity verification (KYC) before receiving funds. Tax reporting forms (such as Form 1099-K) are issued where required.

Chargebacks, refunds, and recovery. You are responsible for chargebacks, payment disputes, and refunds that arise from your sales, including claims that a piece was not received, was not as described, or was not delivered as promised. If a buyer’s payment is reversed or refunded after you have been paid, you owe CarryCollect the amount reversed plus any associated processor fees. We may recover those amounts by withholding or reducing your current and future payouts, by deducting from your Proceeds balance (Section 8), or by reversing the transfer to your connected account, and you authorize these deductions and reversals.

Payout timing and reserves. We may condition the release of a payout on valid shipment tracking or confirmed delivery, and we may hold back a portion of your sales or delay a payout on accounts that present elevated risk, including newer sellers, sudden increases in selling volume, and elevated dispute or refund rates. Sellers in good standing are generally paid when the sale completes. Any hold is released once the associated risk has passed, for example once tracking shows the order in transit or the dispute window closes.

Blind Drops are randomized releases: you always receive a physical piece, and the exact variant you receive is unknown until the drop resolves and your piece is revealed. The set of possible variants and the odds of each tier are displayed before you purchase. Read them before you commit.

Every Blind Drop purchase delivers a physical item. Blind Drops are not a lottery, raffle, or game of chance: there is no losing outcome and no cash prize, and there is no cash alternative to the piece you receive.

Blind Drop purchases are all-or-nothing and final at reveal. Once committed, a slot cannot be partially refunded. If a technical failure interrupts a reveal, the piece is preserved to your Vault; the purchase is not refunded. We may limit the number of slots any account may purchase in a given drop.

Sell-back. If you purchased the pull yourself, you may sell the revealed piece back to CarryCollect within 24 hours of reveal at the rate displayed and locked at reveal, less the selling fee and Carry Fund contribution shown. Sell-back proceeds go to your Proceeds balance (Section 8), where you can spend them or withdraw them. Recipients of gifted pulls or pieces do not have sell-back rights.

You must be at least 18 and located in the United States or Canada to purchase a Blind Drop.

The Reserve is your CarryCollect wallet. It holds two kinds of balance, shown separately: a Proceeds balance and Promotional credit. They work differently because they come from different places.

Proceeds balance. When you sell something (a 24-hour sell-back to CarryCollect, an Exchange sale, or an auto-list sale under Section 19), the money you are owed becomes your Proceeds balance. Proceeds are held and paid through Stripe, our payment processor, in a connected account belonging to you; CarryCollect does not hold your money itself. You can withdraw your Proceeds balance to your bank at any time (currently a $10 minimum and $5,000 maximum per withdrawal) after completing Stripe’s one-time identity verification, or spend it on Blind Drops inside CarryCollect. Everything else on the platform is paid by card; to use your proceeds elsewhere, withdraw them first. Proceeds cannot be sent to other users.

Promotional credit. Credit you did not sell something for (giveaway prizes, goodwill credits, promotional grants and bonuses) is Promotional credit. It can be spent on Blind Drops inside CarryCollect only. It is not money: it is not withdrawable to cash, not transferable to another person, earns no interest, and has no cash value except where the law requires otherwise.

One payment source per purchase. A purchase is paid entirely from one source: your Reserve (if the balance covers the full price) or your card. We do not split a single purchase between Reserve and card. Refunds of Reserve spending are binary: the full amount is restored to the balance it came from, or it is not. Partial refunds are not issued.

Promotional credit does not expire while your account is open. If an expiration ever applies to a specific promotional grant, we will disclose it clearly when the credit is issued.

The Reserve is not a bank account, savings account, or general-purpose money service. Balances are not insured and earn no interest. Proceeds are maintained in custodial accounts held by our payment processors on your behalf; CarryCollect does not take custody of or title to your funds. If you never complete identity verification or your account goes dormant, balances you are owed may become subject to state unclaimed-property laws.

If your account closes, your Proceeds balance is paid out to you (subject to identity verification and less any amounts you owe us), and Promotional credit that you did not pay for expires.

A Carry Gift lets you send a piece (or a Blind Drop pull) to another collector. The recipient, not the sender, reveals the piece. If the recipient does not yet have an account, the gift is held in escrow until they claim it through the claim link.

Gifts have a claim window (currently 7 days, stated at sending). If a gift is not claimed in time, the piece reverts to the sender and any shipping the sender paid is returned as Reserve credit.

Once a gift is claimed, the recipient owns the piece. If the recipient later sells it through the platform, proceeds go to the recipient. Senders do not retain financial claims on gifted pieces. Gift recipients do not receive Blind Drop sell-back rights (Section 7).

CarryCollect offers limited, one-time membership purchases. None of them auto-renew, and none of them carry recurring charges.

Founders Circle: a one-time $99 purchase, limited to 100 numbered seats. Charter: a one-time $49 purchase, limited to 500 seats, opening after Founders Circle fills. Each membership’s benefits (fee discounts, early drop access, score multipliers) are listed on its purchase page. If we introduce additional membership tiers, their terms will be disclosed on their purchase pages before any charge.

Two membership promises are permanent: Founders Circle members keep first-call drop access (their access window opens first on every drop), and your platform-fee tier never moves backwards (the lowest fee rate you have ever earned remains yours). If a membership tier sells out, payments received after the cap are refunded.

You may gift a membership seat. Gifted seats have a 30-day claim window; if unclaimed, the purchase is refunded. The claim link is the credential: anyone who controls the link can claim the seat, so share it carefully. Membership benefits attach to the claiming account and are not transferable after claim.

CarryCollect does not currently charge any subscription. If we introduce an optional subscription tier in the future, we will disclose the price, billing frequency, and cancellation method clearly before you subscribe and obtain your separate, affirmative consent to the renewal terms. You will be able to cancel online at any time, effective at the end of the current billing period; we will send renewal reminders at least annually; and we will give advance notice before any price increase, with the choice to cancel before it takes effect.

Direct Requests let collectors propose commissioned work to artists who opt in; The Forge lets groups of collectors organize around a shared commission idea. Today these are introduction and negotiation tools only: CarryCollect is not a party to any commission agreement, does not hold commission funds, and does not guarantee that an artist will accept, complete, or deliver commissioned work.

If we later add commission payments, deposits will be held in escrow by our payment processor and released per the schedule shown at acceptance, with dispute and refund terms displayed before any money changes hands.

When auctions are offered, they are primary-market only: artists and CarryCollect (including Carry Fund charity auctions) may run them. Collector-to-collector auctions and bidding wars are not offered; collector resales happen at asking price on the Exchange. Auction-specific rules, including bid increments and close mechanics, are displayed in the auction room.

Certification is offered at the following levels. Community Confidence reflects peer vouches from other collectors; it is community sentiment, not a certification. Gold Certification (currently $5 per piece, included free on platform drops) means CarryCollect reviewed the piece against reference records and, in our opinion, it is authentic. Diamond Certification (fee tiered by the piece’s comparable value) is our full authentication review and carries the Diamond Guarantee below.

Authentication fees are payment for review, not for a particular outcome. Fees are non-refundable once review begins, whatever the verdict; the only refund path is rejection at pre-screen, in which case the administrative portion (currently $5) is retained and the balance refunded. A Diamond submission that earns only Gold is not refunded.

Diamond Guarantee. If CarryCollect determines, applying its published standards, that a Diamond Certified piece is not authentic, CarryCollect will, at its election, either refund the lesser of (a) the price the current owner actually paid for the piece in an arm’s-length transaction, or (b) the piece’s certified comparable value at the time of certification, or repurchase the piece for that same amount. The Guarantee is subject to the per-claim, per-person lifetime, and annual caps published on the Diamond Guarantee page and the available balance of the Guarantee Reserve we maintain for this purpose. The Guarantee protects the piece’s current registered owner; it cannot be claimed by the original certification submitter or anyone acting for the submitter’s benefit. It follows the piece’s on-chain certificate and registered owner: it is suspended if the piece is sold off-platform without registering the transfer (registration is currently $5) and reinstates once the transfer is registered. It does not cover pieces removed from their certified condition, tampered with, or damaged after certification; loss or damage in our custody is handled under Section 18 instead. This Guarantee is the exclusive remedy for authenticity claims on certified pieces.

Except for the Diamond Guarantee, no certification is a warranty. Gold Certification and Community Confidence are opinions and community signals; they are not promises against future disputes, changes in scholarship, or third-party claims, and no certification is an appraisal or a prediction of value.

Gold and Diamond certifications are recorded as a digital certificate (a compressed NFT on the Solana network, minted through Crossmint). The certificate is a record of authenticity and provenance for your physical piece. It is not an investment, conveys no equity, revenue share, or profit interest, and we make no promise that the certificate or the piece will appreciate in value.

You may export your certificate to a self-custodied wallet. Blockchain networks are operated by third parties: we are not responsible for network outages, protocol changes, or the loss of keys you custody yourself. Keeping the certificate’s registered owner current (Section 14) is what maintains the Diamond Guarantee.

Every sale on CarryCollect shows its costs as separate line items before you commit. The current schedule:

• ◆Platform fee, charged to the seller, set by your earned Carry Tier (currently 5.0% at the base tier, stepping down to a 2.5% floor; sales under $40 pay a flat $3.50 instead). Founders Circle and Charter memberships stack an additional discount, and your rate never goes backwards (Section 10).
• ◆Carry Fund contribution: 1% of every sale (Section 21).
• ◆Carry Royalty, paid by the seller to the artist on resales only, and only on the seller’s gain (currently 5% of gain for verified artists; pieces by unverified artists carry no royalty until the artist verifies).
• ◆Payment processing at our processor’s published rate (currently 2.9% + $0.30), absorbed by the seller.

Special schedules (auto-listed delinquent pieces, Section 19) are described where they apply. Fees may change; changes will be announced at least 14 days before they take effect and never retroactively.

Payments are processed by third parties, including Stripe (cards, payouts, identity verification) and Crossmint (on-chain certificate minting). Your use of those services is also subject to their terms. We never see or store full card numbers.

If you initiate a chargeback on a piece purchase instead of using our dispute process, the piece returns to inventory pending resolution and your purchasing access may be suspended.

Where CarryCollect is required to collect sales tax, we collect and remit it. The checkout screen states whether tax is included in the displayed price or added at checkout. As marketplace-facilitator obligations attach in additional states, we will collect there too.

Sellers are responsible for their own income-tax obligations. Canadian buyers are responsible for GST/HST and any duties assessed at delivery. We file required tax reports (such as Form 1099-K) through our payment processor.

We ship within the United States and Canada at the flat rates published in-platform. Shipments are batched weekly unless otherwise stated; we aim to hand your piece to the carrier within the stated window for your order.

Every shipment is insured. Base carrier insurance is included on all shipments, and pieces with a declared value above $200 receive additional insurance at CarryCollect’s expense. There is nothing you need to add at checkout.

Title and risk of loss transfer to the buyer when the piece leaves our facility (or the seller’s hands, for seller-shipped pieces). If a piece is lost in transit, we file the insurance claim and the insurance proceeds go to you. If a piece arrives damaged, report it within 48 hours of delivery with photos and we will handle the claim. If a piece is damaged while in our custody, we credit your Reserve Proceeds balance at the piece’s current comparable value.

Customs declarations on international shipments are accurate; we do not mark merchandise as gifts or understate values.

If a payment fails for a piece we are holding for you, we will tell you and retry on a published schedule, with reminders. While amounts remain unpaid, CarryCollect has a lien on the piece for those amounts. If payment is not resolved after the grace period, the piece is automatically listed for sale on the Exchange on your behalf, starting at 100% of comparable value and stepping down over time to a 50% floor.

If an auto-listed piece sells, the proceeds, minus a 6% platform fee, the 1% Carry Fund contribution, a 10% delinquent-recovery fee, and accrued shipping or storage charges, are credited to your Reserve Proceeds balance. You may redeem the piece at any time before it sells by paying the accrued charges and the recovery fee.

If the piece does not sell after 90 days at the floor price, it reverts to CarryCollect and your interest in it ends. We would much rather you keep your piece: respond to the reminders and we will work with you.

CarryCollect runs free community giveaways, including the weekly HandbillHumpDay (HBHD) giveaway. Giveaways are governed by their posted Official Rules, linked from each giveaway announcement and the HBHD page. No purchase is ever necessary to enter or win a CarryCollect giveaway, and a purchase does not improve your odds.

Prize pieces are delivered with photography and Gold Certification included. Prize pieces cannot be sold back to CarryCollect for credit, but they are yours: you can keep them, display them, gift them, or resell them on the Exchange.

1% of every sale on CarryCollect goes to the Carry Fund, shown as its own line item. Carry Fund money is passed through to charitable recipients; it is not platform revenue and we take no administrative fee from it. Recipients are selected through the community process described on the Carry Fund page, and we publish impact reports quarterly.

You agree not to:

• ◆List or sell counterfeit, stolen, or misrepresented pieces.
• ◆Manipulate pricing, reviews, vouches, or Carry Score, including through false accounts.
• ◆Post fake reviews or testimonials, or offer or accept anything of value in exchange for positive ones.
• ◆Scrape the Registry or Marketplace to build a competing catalog.
• ◆Circumvent platform fees by moving a transaction initiated on CarryCollect off-platform.
• ◆Interfere with the security or operation of the platform.
• ◆Use CarryCollect to launder funds or evade sanctions.
• ◆Harass other collectors, artists, or staff.
• ◆Use the service if you are under 18.

CarryCollect, the wordmark, the diamond glyph, the naming system (The Vault, The Registry, The Reserve, The Obscura, The Exchange, The Forge, The Beacon), and platform code are owned by CarryCollect, LLC. You may not copy or imitate them without written permission.

Artists retain the copyright in the artwork depicted on collectibles. Purchase of a physical piece conveys ownership of that physical object, not the underlying copyright.

If you believe content on CarryCollect infringes your copyright, send a notice to our designated agent at vault@carrycollect.app (mailing address available on request, and listed in the U.S. Copyright Office’s DMCA Designated Agent Directory). Your notice must include: your physical or electronic signature; identification of the copyrighted work; identification and location of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is unauthorized; and a statement, under penalty of perjury, that the notice is accurate and you are authorized to act.

We remove or disable access to identified material expeditiously. The user who posted it may send a counter-notice with the elements required by 17 U.S.C. 512(g); if we receive one, we may restore the material unless the complainant files a court action within the statutory window.

We terminate the accounts of repeat infringers.

The service is provided “as is.” We do not warrant that it will be uninterrupted, error-free, or meet any specific expectation.

Comparable values, estimates, and price ranges shown on the platform are informational estimates drawn from market data. They are not appraisals, not offers to buy, and not guarantees of what any piece is worth or will be worth. Collectibles are illiquid, their values fluctuate, and past performance is not a prediction of future value. CarryCollect is not investment advice, and pieces and certificates are not investments. You are responsible for your own collecting decisions.

To the fullest extent permitted by law, CarryCollect’s total liability for any claim related to the service is limited to the greater of (a) the amount you paid to CarryCollect in the twelve months before the claim, or (b) one hundred US dollars. This cap does not apply to amounts payable under the Diamond Guarantee (Section 14), which is governed by its own terms and caps, or to insurance proceeds under Section 18.

We are not liable for indirect, consequential, or punitive damages, lost profits, or loss of collector community reputation. Each limitation in these Terms is a fundamental element of the bargain between you and CarryCollect and applies even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

If a third party brings a claim against CarryCollect arising out of your listings, your content, your violation of these Terms, or your infringement of someone’s rights, you agree to indemnify CarryCollect for the resulting losses and reasonable legal costs. This obligation does not apply to the extent a claim results from our own breach of these Terms.

Talk to us first. Before filing any formal claim, you agree to email vault@carrycollect.app describing the problem and give us 60 days to resolve it informally. Most issues are fixable without lawyers.

If we cannot resolve a dispute informally, it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, which are incorporated into these Terms. Arbitration proceeds on an individual basis: you and CarryCollect each waive the right to a jury trial and the right to participate in a class action or class-wide arbitration.

Small-claims carve-out. Either party may instead bring an individual claim in a small-claims court with jurisdiction, so long as the claim stays in that court and is not escalated to a class or representative action.

Opt-out. You may opt out of this arbitration agreement entirely by emailing vault@carrycollect.app with the subject “Arbitration Opt-Out” within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

If 25 or more similar demands are filed by or with the coordination of the same counsel, they will be batched and administered sequentially under the Mass Arbitration Supplementary Rules.

If any part of this section is found unenforceable, the remainder still applies, except that if the class-action waiver or the batching provision is found unenforceable, this entire arbitration agreement is void and disputes will proceed in court on an individual basis.

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles. For any dispute not subject to arbitration, the exclusive venue is the state and federal courts located in Ohio.

We may update these Terms from time to time. Material changes will be announced in-platform and by email at least 14 days before they take effect, and no change applies retroactively to a purchase you already made. Continued use of CarryCollect after a change means you accept the new Terms. If you do not accept a change, stop using the service and contact us about closing your account.

These Terms, the policies they reference, and any posted Official Rules are the entire agreement between you and CarryCollect about the service. If any provision is found unenforceable, the rest remain in effect. You may not assign your account or these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you. Our failure to enforce a provision is not a waiver. Sections that by their nature should survive account closure (including Sections 14, 24, and 26 through 29) survive.

Questions about these Terms: vault@carrycollect.app